Avaya Jtapi Programmer 39-s Guide [Top »]
// Connect to the Avaya Communication Server Connection connection = provider.connect(" server IP address", 5060);
+--------------------------+ | Custom Java Application | +--------------------------+ | | (JTAPI Client Library / SDK) v +--------------------------+ | Avaya AE Services (AES) | +--------------------------+ | | (ASA / TSAPI Protocol) v +--------------------------+ | Communication Manager | +--------------------------+
The Avaya JTAPI implementation is built on the industry-standard Java Telephony API (JTAPI) but is specifically tailored for Avaya's infrastructure:
Represents the physical hardware device (the desk phone or softphone instance). avaya jtapi programmer 39-s guide
translates these calls into TSAPI-based network messages and sends them to the AES server over a secure TCP/IP connection.
Represents the physical endpoint hardware (the desk phone or softphone). Call: Represents the dynamic instance of a telephone call.
String providerString = thinkName + ":login=" + login + ";passwd=" + password; // Connect to the Avaya Communication Server Connection
When you stop tracking an extension or an agent logs off, proactively invoke removeAddressListener() or removeTerminalListener() . Stale listeners leak memory and keep unused threads active.
Avaya supports two listener architectures: standard and the newer Listeners introduced in JTAPI 1.4. For robustness and broad compatibility with legacy Avaya packages, standard Observers are highly documented and commonly used. Implementing a TerminalObserver for Inbound Calls
<thinkName>:login=<loginID>;passwd=<password>;servers=<server1:port,server2:port> Call: Represents the dynamic instance of a telephone call
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Manipulate User-to-User Information (UUI) for data transfer between agents.
Represents a directory number (DN), extension, or VDN (Vector Directory Number).
Before writing code, your development environment must be configured with the necessary dependencies and credentials. Prerequisites
The physical or virtual PBX executing actual switching logic (making calls, routing, putting parties on hold). Core JTAPI Object Model
