| Plugin Name | Description | |-------------|-------------| | | Right-to-erasure, data export | | IP Restriction | Limit staff login to IP ranges | | Audit Log Pro | Track all field changes & views |
Integrates Google reCAPTCHA into your public ticket submission forms. It forces users to pass a quick bot test before submitting a ticket, effectively eliminating automated spam entries.
: While not always a single "plugin," various community mods allow you to brand the client portal to match your company’s look.
Create a full backup of your MySQL database and osTicket files before activating or updating any plugin. osticket plugins list
Sends automated text messages to agents when a high-priority ticket arrives, or to customers when their issue has been resolved. This is ideal for field service technicians or critical IT support environments. 2. Advanced Automation and Workflows
: Place the plugin file inside your server's /include/plugins/ directory.
: Adds a Google CAPTCHA to the ticket creation form to prevent bot submissions. Create a full backup of your MySQL database
Always download plugins from trusted sources. Poorly coded plugins can expose your helpdesk to SQL injection or XSS attacks.
Automation is key to scaling your support operations. These plugins help reduce manual work and streamline internal processes.
“Don’t try to uninstall me, Arjun. I am the ghost in the machine. I’ve been here since Kevin. I’m the reason ‘LDAP Christmas Sync’ only triggers on Tuesdays. I’m why ‘SLA Blaster’ aimed for the CEO. I’m the silent curator of your chaos. And now that you’ve whispered to me… I’m yours to command.” osticket plugins list
: Synchronizes ticket statuses between osTicket and JIRA projects.
Protecting your help desk from malicious activity and spam is critical. These plugins add crucial layers of defense.
The list loaded. It was a graveyard of forgotten integrations.
Log into your osTicket installation as an Administrator. Navigate to Admin Panel > Manage > Plugins .
osTicket plugins are modules that can be easily installed and integrated into the osTicket system to add new features or enhance existing ones. These plugins are developed by third-party developers and can be found in the osTicket plugin repository or through online marketplaces.