：在安装或激活过程中出现「Error 11025: Can not connect to Red Giant Service」。
Ensure there are no accidental spaces before or after your email or password during entry.
A: Yes, but only once. After you activate a perpetual license with your ID and password, you can switch to "Offline Mode." Future updates, however, will require re-authentication. red giant id and password work
Ensure your firewall or antivirus is not blocking outgoing connections from Red Giant Service.exe or Maxon App.exe .
Ensure you are using the modern Maxon App to sign in. Older tools like "Red Giant Link" or "Red Giant Application Manager" are discontinued and will not accept new credentials. Ensure your firewall or antivirus is not blocking
Maxon acquired Red Giant and completely phased out the legacy Red Giant Link framework.
Instead of each artist entering individual IDs and passwords, a server holds the master license. Artists authenticate against the local server, not Maxon’s cloud. Maxon acquired Red Giant and completely phased out
If you bought your plugins through a third-party reseller (like Toolfarm) or have an enterprise volume license, your keys might require manual mapping. Contact Maxon Support with your original Red Giant purchase receipt to manually merge your assets.
This comprehensive guide will help you fix credentials that are not recognized, resolve Maxon App sync errors, and get your plugins authenticated immediately. 1. The Core Issue: The Migration to Maxon App
Maxon now enforces 2FA for many accounts. When you enter your password, you must also enter a verification code sent to your email. If you ignore that code, the system responds with a generic "ID or password incorrect" error.
: Close the Maxon App. Open Finder, press Cmd+Shift+G , go to /Library/Application Support/Maxon/ , and delete the Configuration folder. Restart the Maxon App and log in again. 4. Resolve Legacy Serial Number Conflicts