Depending on the specific component or appliance you are using, other default credentials may apply:
A: The standard password reset method can be performed from the Security Desk application. Alternatively, if you have access to the Server Admin tool, you can change user passwords there. For a complete system recovery, a full reset is possible, but this should be a last resort as it restores the system to its initial state.
, it is a significant security risk. Genetec's modern documentation, such as the Security Center Administrator Guide
The widespread knowledge of these default credentials means that an automated script could scan the internet for publicly exposed Config Tool logins and automatically compromise them. For this reason, Genetec consistently recommends changing these defaults immediately.
Attackers can view sensitive camera feeds, delete archive footage, or turn off cameras entirely to mask physical intrusions. genetec config tool default password
In the Config Tool, navigate to System > General Settings > Passwords to enforce minimum length and character complexity.
In the field, enter the IP address or hostname of your primary Genetec Directory server. If you are on the server itself, you can type localhost .
Ultimate Guide to Genetec Config Tool Default Passwords and Security Best Practices
Security Center 5.x and above emphasize "secure by default" settings. If the blank password does not work, it means a password was likely set during the installation wizard. Troubleshooting Access Check the Installation Summary: Depending on the specific component or appliance you
Backup the existing database before making any structural changes.
Some Genetec appliances or older legacy systems may use:
For standard installations, the default administrative account created by the system uses the following credentials: Admin (case-sensitive in some versions)
The Genetec Config Tool is the centralized administrative interface used to configure all components of the Genetec Security Center platform (including Omnicast for video, Synergis for access control, and AutoVu for license plate recognition). The Installation Setup , it is a significant security risk
Genetec Security Center separates its management environments into two primary applications. Both rely on the same central Directory database for authentication, meaning your administrative credentials apply to both tools.
| Vulnerability ID | Description | Severity / CVSS Score | Affected Versions | Remediation | | :--- | :--- | :--- | :--- | :--- | | | A default user without a password was created automatically, allowing attackers to retrieve any video data (live or stored) via RTSP. | High (7.5) | 5.6, 5.7, and some 5.5 versions. Fixed in 5.8 | Update to Security Center 5.8 or 5.7 SR6 | | CVE-2025-1787 | An authenticated, privileged Windows user could leak information from the Genetec Update Service configuration webpage, potentially leading to privilege escalation. | Moderate | - | Apply the security patch provided by Genetec | | CVE-2026-40619 | An attacker with local OS access to the main server could access Server Admin credentials. | High (7.8) | Specific build versions of 5.10.4.0, 5.11.3.0, 5.12.2.0, 5.13.3.0 | Verify installation package hashes; re-install using a verified, non-vulnerable build |
If you are using a Genetec Streamvault appliance, the credentials are often unique to that unit and are listed on a sticker on the appliance or in the accompanying documentation. What to Do If You Don’t Know the Password
Never share a single administrator login among multiple security operators or technicians. Create individual user accounts for every person. Assign the minimum privileges necessary for them to do their job (e.g., guards should only have monitoring rights, while technicians have configuration rights). 4. Enable Active Directory / Windows Authentication